Effective Date: November 11, 2025
Last Updated: November 11, 2025
1. INTRODUCTION
Flooring Installation Conyers GA (“we,” “us,” “our,” or “Company”) operates the website https://flooringinstallationconyersga.com/ (the “Website” or “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services.
By accessing or using this Website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Website after the date such revised Privacy Policy is posted.
2. INFORMATION WE COLLECT
We collect information about you in several ways when you use our Website. The information we collect includes:
A. Personal Information You Provide
When you submit a request for flooring installation services through our Website, we collect the following personal information:
– Full name
– Email address
– Telephone number(s), including mobile phone numbers
– Property address where flooring services will be performed
– City, state, and zip code
– Type of flooring service needed
– Project details and specifications
– Preferred contact method
– Preferred timeline for project
– Any additional information you choose to provide in comments or messages
B. Automatically Collected Information
When you visit our Website, we automatically collect certain information about your device and usage, including:
– IP address
– Browser type and version
– Operating system
– Device type (mobile, tablet, desktop)
– Referring website
– Pages viewed on our Website
– Time and date of visit
– Time spent on pages
– Links clicked
– Geographic location (general region based on IP address)
– Internet service provider
C. Cookies and Tracking Technologies
We use cookies, web beacons, tracking pixels, and other tracking technologies to collect information about your browsing activities. See Section 11 for detailed information about cookies.
D. Information from Third Parties
We may receive information about you from third parties, including:
– Contractors in our network who may provide feedback about their interactions with you
– Data analytics providers
– Advertising networks
– Social media platforms if you interact with our social media pages
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
A. Primary Business Purpose
– To connect you with independent contractors in our network who provide flooring installation services
– To share your contact information and project details with contractors who may be able to serve your needs
– To facilitate communication between you and contractors
B. Communications
– To contact you via telephone, email, or text message regarding your flooring project request
– To respond to your inquiries and provide customer service
– To send you confirmations and updates about your service requests
– To provide information about our services
C. Marketing and Promotional Communications
– To send you marketing communications about our services (you may opt out at any time)
– To inform you about special offers, new services, or changes to our network
D. Website Improvement and Analytics
– To analyze how users interact with our Website
– To improve Website functionality and user experience
– To diagnose technical problems
– To monitor and analyze trends, usage, and activities
E. Legal and Security
– To comply with legal obligations
– To protect against fraudulent, unauthorized, or illegal activity
– To enforce our Terms of Service
– To protect the rights, property, or safety of our Company, users, or others
F. Business Operations
– To maintain records of service requests
– To evaluate and improve our referral matching process
– To assess contractor performance based on user feedback
– To conduct internal research and development
4. SHARING YOUR INFORMATION WITH CONTRACTORS
This section is critical to understand how we operate as a referral service.
When you submit a request for flooring installation services through our Website, your personal information (including name, email address, telephone number, property address, and project details) will be shared with one or more independent contractors in our network who may be able to provide the services you need.
IMPORTANT DISCLAIMERS ABOUT INFORMATION SHARING WITH CONTRACTORS:
– We share your information with contractors for the purpose of allowing them to contact you and provide estimates for your project
– Multiple contractors may receive your information
– Contractors are independent third parties, not our employees or agents
– WE DO NOT CONTROL how contractors use your information after we share it with them
– WE DO NOT CONTROL contractors’ privacy policies or data practices
– WE CANNOT ENFORCE contractors’ compliance with their own privacy policies
– Each contractor’s use of your information is governed by their own privacy practices, not ours
– WE ARE NOT RESPONSIBLE for how contractors collect, use, store, share, or protect your information
– Contractors may contact you via telephone (including automated calls), text message, or email
– Contractors may retain your information according to their own record retention policies
– Contractors may share your information with their own subcontractors, suppliers, or service providers
– WE CANNOT GUARANTEE that contractors will delete your information upon request
– WE CANNOT RETRIEVE or delete your information once it has been shared with contractors
IF YOU HAVE QUESTIONS OR CONCERNS ABOUT A CONTRACTOR’S PRIVACY PRACTICES, YOU MUST CONTACT THAT CONTRACTOR DIRECTLY. We are not responsible for responding to privacy inquiries about contractor data practices.
By submitting your information through our Website, you expressly consent to having your information shared with contractors as described above and acknowledge that we have no control over contractor privacy practices.
5. LIMITATIONS ON OUR ABILITY TO CONTROL OR DELETE YOUR INFORMATION
Once we share your information with contractors or other third parties, we lose control over that information. You must understand and accept the following limitations:
A. Contractor-Held Information
After we share your information with contractors:
– Contractors maintain their own copies of your information in their own systems
– We cannot access contractors’ systems to retrieve or delete your information
– We cannot force contractors to delete your information
– We cannot verify whether contractors have deleted your information
– Contractors may have legal or business reasons to retain your information even if you request deletion
– Contractors may have backup systems that retain your information
If you want your information deleted from a contractor’s records, you must contact that contractor directly. We are not responsible for facilitating deletion requests with contractors.
B. Third-Party Service Provider Limitations
We use third-party service providers (such as email platforms, analytics tools, and CRM systems) that maintain their own copies of your information:
– These providers may retain your information in backup systems even after we delete it from active systems
– Some providers may have data retention policies that prevent immediate deletion
– Third-party systems may take time to propagate deletion requests
– Some information may be retained in archived or backup systems that are not immediately accessible
C. Legal and Business Record Retention
Even if you request deletion of your information:
– We may be required to retain certain information to comply with legal obligations
– We may retain information to resolve disputes or enforce our agreements
– We may retain information for legitimate business purposes such as fraud prevention
– We may retain aggregated or de-identified information that cannot identify you personally
D. Cached and Archived Information
Your information may exist in:
– Cached versions of web pages
– Internet archives (such as the Wayback Machine)
– Search engine caches
– Third-party databases or data brokers
We have no control over these sources and cannot guarantee removal of your information from them.
E. Information You Shared Directly with Contractors
If you communicated directly with a contractor (via phone, email, in-person meetings, or through the contractor’s own website), that information is completely outside our control. We never had possession of that information and cannot assist with its deletion.
THEREFORE, WHILE WE WILL HONOR YOUR REQUESTS TO DELETE INFORMATION FROM OUR OWN SYSTEMS, WE CANNOT GUARANTEE COMPLETE REMOVAL OF ALL YOUR INFORMATION FROM ALL SYSTEMS, PARTICULARLY THOSE CONTROLLED BY CONTRACTORS AND OTHER THIRD PARTIES.
6. OTHER THIRD-PARTY DISCLOSURES
In addition to sharing your information with contractors, we may share your information with the following third parties:
A. Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
– Website hosting providers
– Email service providers
– Customer relationship management (CRM) software providers
– Data analytics providers
– Payment processors (if applicable)
– Marketing and advertising services
– IT support and security services
These service providers are contractually obligated to use your information only for the purposes of providing services to us and to protect your information. However, we cannot guarantee their compliance with these obligations, and you should review their privacy policies independently.
B. Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy. However, we cannot control the acquirer’s data practices after the transfer.
C. Legal Requirements
We may disclose your information if required to do so by law or in response to:
– A subpoena, court order, or other legal process
– A request from law enforcement or government agencies
– When we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
D. Consent
We may share your information with third parties when you have given us consent to do so.
E. Aggregated or De-Identified Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you. For example, we may share statistics about users’ geographic locations or project types without identifying individual users.
7. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to third-party websites, including contractor websites, social media platforms, and other services. We are not responsible for the privacy practices or content of these third-party sites.
When you click on a link to a third-party website, you are subject to that website’s privacy policy, not ours. We encourage you to read the privacy policies of any third-party websites you visit.
Contractors in our network operate their own websites and have their own privacy practices. Once we share your information with a contractor, your interactions with that contractor (including visits to their website, phone calls, or in-person meetings) are governed by the contractor’s privacy practices, not ours.
YOU MUST CONTACT CONTRACTORS DIRECTLY to understand their privacy policies, data practices, and how they handle your information. We do not maintain copies of contractor privacy policies and are not responsible for ensuring contractors have privacy policies or comply with them.
8. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specifically:
– We retain your contact information and project details for a period of three years from your last interaction with our Website or services
– We may retain certain information for longer periods for legal, regulatory, or legitimate business purposes
– We may retain aggregated or de-identified information indefinitely
– After the retention period, we will delete or anonymize your information from our active systems
However, please note:
– Deletion from our active systems does not guarantee deletion from backup systems, which may retain information for extended periods
– We cannot control how long contractors retain your information
– Contractors maintain their own data retention policies that are independent of ours
– Third-party service providers may retain your information according to their own policies
9. DATA SECURITY
We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
– Encryption of data in transit using SSL/TLS technology
– Secure servers and databases with access controls
– Regular security assessments
– Employee training on data protection
– Vendor management and contractual safeguards
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You provide your information at your own risk.
CRITICAL SECURITY DISCLAIMERS:
– We are not responsible for the security practices of contractors or other third parties with whom we share your information
– We cannot guarantee that contractors implement adequate security measures
– We cannot prevent contractors from experiencing data breaches
– We are not liable for unauthorized access to or disclosure of your information by contractors or third parties
– You should independently verify the security practices of any contractor you choose to work with
If we become aware of a data breach affecting information in our own systems, we will notify affected users as required by applicable law. However, we may not be aware of breaches affecting contractor systems or third-party systems.
10. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have certain rights regarding your personal information:
A. Access and Portability
You have the right to request access to the personal information we hold about you in our own systems and, in some cases, to receive a copy of that information in a portable format.
Note: We can only provide information from our own systems. We cannot retrieve information from contractor systems or other third-party systems.
B. Correction
You have the right to request that we correct inaccurate or incomplete personal information we hold about you in our systems.
Note: Correcting information in our systems does not automatically correct information already shared with contractors. You must contact contractors directly to request corrections.
C. Deletion
You have the right to request deletion of your personal information from our systems, subject to certain exceptions (such as when we are required to retain information for legal or regulatory purposes).
IMPORTANT LIMITATIONS ON DELETION:
– We can only delete information from our own active systems
– We cannot delete information from our backup systems, which may retain data for extended periods
– We cannot delete information from contractor systems
– We cannot delete information from third-party service provider systems
– We cannot delete information from internet caches, archives, or search engines
– Contractors are not obligated to honor our deletion requests
– You must contact each contractor separately to request deletion from their systems
Requesting deletion from us does not guarantee complete removal of your information from all systems where it may exist.
D. Opt-Out of Marketing
You have the right to opt out of receiving marketing communications from us at any time by:
– Clicking the “unsubscribe” link in marketing emails
– Replying “STOP” to marketing text messages
– Contacting us at info@flooringinstallationconyersga.com or 678-539-8662
Note: Opting out of our marketing communications does not opt you out of marketing communications from contractors. You must contact contractors directly to opt out of their communications.
Opting out of marketing communications does not opt you out of transactional communications necessary to provide services you have requested.
E. Do Not Sell My Personal Information (California Residents)
If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to opt out of the “sale” of your personal information. Under CCPA’s broad definition, sharing your information with contractors for their commercial purposes may be considered a “sale.”
If you wish to opt out of having your information shared with contractors, you should not submit service requests through our Website, as sharing your information with contractors is the fundamental purpose of our referral service.
For other potential “sales” of information (such as sharing with advertising partners), you may opt out by contacting us at info@flooringinstallationconyersga.com.
F. Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information in Section 17. Please understand that we can only take action regarding information in our own systems and have no ability to enforce your rights with respect to contractors or other third parties.
11. CHILDREN’S PRIVACY
Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use our Website or provide any information to us.
If we learn that we have collected personal information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately at info@flooringinstallationconyersga.com.
12. COOKIES AND TRACKING TECHNOLOGIES
A. What Are Cookies
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and provide information to website owners.
B. Types of Cookies We Use
First-Party Cookies: Cookies set by our Website to remember your preferences and improve functionality.
Third-Party Cookies: Cookies set by third-party services we use, such as:
– Google Analytics for website analytics
– Advertising networks for targeted advertising
– Social media platforms for social sharing features
Session Cookies: Temporary cookies that expire when you close your browser.
Persistent Cookies: Cookies that remain on your device for a set period or until you delete them.
C. How We Use Cookies
We use cookies for the following purposes:
– Essential cookies: Necessary for the Website to function properly
– Analytics cookies: To understand how visitors use our Website (e.g., Google Analytics)
– Functionality cookies: To remember your preferences and settings
– Advertising cookies: To deliver relevant advertisements based on your interests
D. Third-Party Analytics
We use Google Analytics to collect information about how users interact with our Website. Google Analytics uses cookies to collect information such as:
– How often users visit our Website
– What pages they visit
– What other websites they used prior to visiting our Website
We use this information to improve our Website and services. Google Analytics collects only the IP address assigned to you on the date you visit our Website, not your name or other identifying information.
Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Note: We do not control Google’s data practices. You should review Google’s privacy policy independently.
E. Managing Cookies
Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some features of our Website may not function properly.
To manage cookies, consult your browser’s help section or visit www.aboutcookies.org for instructions.
Note: Deleting cookies from your browser does not delete information already shared with contractors or other third parties.
F. Do Not Track Signals
Some browsers have a “Do Not Track” feature that lets you tell websites you do not want to have your online activities tracked. Our Website does not currently respond to Do Not Track signals.
13. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information.
A. Right to Know
You have the right to request that we disclose:
– The categories of personal information we collected about you
– The categories of sources from which we collected personal information
– The business or commercial purpose for collecting or selling personal information
– The categories of third parties with whom we share personal information
– The specific pieces of personal information we collected about you
Note: We can only provide information about data in our own systems, not data held by contractors or other third parties.
B. Right to Delete
You have the right to request deletion of personal information we collected from you, subject to certain exceptions.
Note: As described in Section 5, we can only delete information from our own systems. We cannot delete information from contractor systems, third-party systems, backups, or archives.
C. Right to Opt-Out of Sale
As described in Section 10.E, you have the right to opt out of the “sale” of your personal information.
D. Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
E. Authorized Agent
You may designate an authorized agent to make CCPA requests on your behalf. We may require verification of the agent’s authority.
F. How to Exercise Your Rights
To exercise your CCPA rights, contact us at:
Email: info@flooringinstallationconyersga.com
Phone: 678-539-8662
We will respond to verifiable requests within 45 days.
G. Information We Collected in the Past 12 Months
Categories of personal information collected: Identifiers (name, email, phone, address), internet activity (browsing behavior, IP address), geolocation data, and inferences drawn from the above.
Sources: Directly from you, automatically through cookies and tracking technologies, and from third parties such as data analytics providers.
Business purpose: To provide referral services, improve our Website, communicate with you, and conduct marketing activities.
Categories of third parties with whom we share information: Contractors, service providers, analytics providers, advertising networks.
Categories of personal information sold or shared: Contact information and project details shared with contractors (which may be considered a “sale” under CCPA’s broad definition).
14. EUROPEAN ECONOMIC AREA (EEA) USERS
If you are located in the European Economic Area, the General Data Protection Regulation (GDPR) provides you with certain rights regarding your personal information.
A. Legal Basis for Processing
We process your personal information based on the following legal grounds:
– Consent: When you provide explicit consent for us to process your information
– Contractual necessity: To fulfill our agreement to connect you with contractors
– Legitimate interests: For our business operations, fraud prevention, and Website improvement
– Legal obligation: To comply with applicable laws
B. Your GDPR Rights
You have the right to:
– Access your personal information
– Rectify inaccurate information
– Erase your information (“right to be forgotten”)
– Restrict processing of your information
– Object to processing of your information
– Data portability
– Withdraw consent at any time
– Lodge a complaint with a supervisory authority
Note: As described in Section 5, these rights apply only to information in our own systems. We cannot enforce these rights with respect to contractors or other third parties.
C. International Data Transfers
If you are located outside the United States and provide information to us, please note that we transfer, process, and store your information in the United States. The data protection laws in the United States may differ from those in your country.
By using our Website, you consent to the transfer of your information to the United States.
Additionally, when we share your information with contractors, those contractors may be located in the United States or other countries. We have no control over where contractors store or process your information.
D. Data Protection Officer
If you have questions about how we process your personal information under GDPR, you may contact us at info@flooringinstallationconyersga.com.
15. NEVADA RESIDENTS
If you are a Nevada resident, you have the right to opt out of the sale of certain personal information to third parties. We do not currently sell personal information as defined by Nevada law. If our practices change, we will update this Privacy Policy and provide you with the ability to opt out.
16. HOW TO CONTACT CONTRACTORS ABOUT THEIR PRIVACY PRACTICES
If you have questions about how a contractor handles your information, you must contact that contractor directly. We recommend asking contractors the following questions:
– Do you have a privacy policy?
– How do you use and store my information?
– Who do you share my information with?
– How long do you retain my information?
– What security measures do you use to protect my information?
– How can I request deletion of my information from your systems?
– How can I opt out of your marketing communications?
We do not maintain a list of contractor contact information or privacy policies. If a contractor contacted you, you should have their contact information from that interaction.
17. CONTACT INFORMATION
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Flooring Installation Conyers GA
Conyers, Georgia
Email: info@flooringinstallationconyersga.com
Phone: 678-539-8662
Business hours: Monday – Friday, 9:00 AM – 5:00 PM EST
For privacy-related requests (access, deletion, correction, opt-out), please include “Privacy Request” in the subject line of your email or mention it when calling.
We will respond to all legitimate requests within 30 days (or as required by applicable law).
PLEASE NOTE: We can only address inquiries about information in our own systems. We cannot respond to inquiries about contractor data practices or assist with deletion requests directed at contractors. You must contact contractors directly for such requests.
18. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Material changes to this Privacy Policy will be prominently posted on our Website. For significant changes that materially affect your rights, we may also notify you via email (if we have your email address) or through a notice on our Website.
Your continued use of our Website after any changes to this Privacy Policy constitutes your acceptance of such changes.
19. GOVERNING LAW
This Privacy Policy is governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.
Any disputes arising from this Privacy Policy shall be resolved in the state or federal courts located in Rockdale County, Georgia.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, we shall not be liable for any damages arising from:
– Unauthorized access to or use of our servers or your personal information
– Security breaches or data breaches affecting our systems or third-party systems
– Contractors’ use, misuse, disclosure, or security of your information
– Third-party actions or inactions regarding your information
– Our inability to delete your information from contractor systems or third-party systems
– Any errors or omissions in the content or operation of our Website
– Contractors’ failure to comply with privacy laws or their own privacy policies
– Contractors’ failure to honor deletion requests or other privacy rights
Our total liability for any claims arising from this Privacy Policy shall not exceed one hundred dollars ($100).
21. NO GUARANTEES REGARDING THIRD-PARTY PRIVACY PRACTICES
WE MAKE NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES REGARDING:
– Contractors’ privacy policies or data practices
– Contractors’ compliance with privacy laws
– Contractors’ security measures or data protection practices
– Contractors’ data retention or deletion practices
– Contractors’ response to your privacy rights requests
– Third-party service providers’ handling of your information
– The accuracy or completeness of information contractors maintain about you
You share information with contractors and use third-party services at your own risk. We strongly encourage you to:
– Review contractors’ privacy policies before engaging their services
– Ask contractors about their data practices
– Verify contractors’ security measures
– Keep records of your communications with contractors
– Exercise caution when sharing sensitive information
22. INABILITY TO GUARANTEE COMPLETE DATA DELETION
While we will honor requests to delete your information from our own active systems, you expressly acknowledge and accept that:
– Complete deletion of all your information from all systems is not possible
– Contractors may retain your information indefinitely
– Third-party systems may retain cached or archived versions of your information
– Backup systems may retain your information for extended periods
– We cannot enforce deletion requests with contractors or other third parties
– Some information may be legally required to be retained
– Internet archives and search engine caches are beyond our control
By using our Website and services, you accept these limitations on data deletion.
23. CONSENT TO PROCESSING
By using our Website and providing your information, you consent to:
– Our collection, use, and disclosure of your information as described in this Privacy Policy
– The sharing of your information with contractors as described in Section 4
– The limitations on our control over contractor data practices as described in Sections 4, 5, and 21
– The limitations on data deletion described in Sections 5 and 22
– The transfer of your information to the United States if you are located outside the United States
– Communications from us and contractors via telephone, email, and text message
– The use of cookies and tracking technologies on our Website
– Our inability to retrieve or delete your information once shared with contractors
If you do not consent to these practices and limitations, please do not use our Website or provide your information to us.
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SUMMARY OF KEY POINTS
What information do we collect? We collect personal information you provide (name, email, phone, address, project details) and automatically collected information (IP address, browsing behavior, device information).
How do we use your information? Primarily to connect you with contractors who can provide flooring installation services. Also for communications, marketing, Website improvement, and legal compliance.
Do we share your information? Yes, we share your information with contractors in our network so they can contact you about your project. We also share information with service providers, analytics providers, and as required by law.
Do we control how contractors use your information? No. Once we share your information with contractors, we have no control over how they use, store, share, or protect it. Each contractor has their own privacy practices.
Can we delete your information from contractor systems? No. We can only delete information from our own systems. You must contact contractors directly to request deletion from their systems.
How do I contact contractors about their privacy practices? You must contact contractors directly. We do not maintain contractor privacy policies and cannot answer questions about contractor data practices.
What are your privacy rights? You can access, correct, delete your information from our systems, and opt out of marketing communications. California residents have additional rights under CCPA. EEA residents have rights under GDPR. However, these rights apply only to our systems, not contractor systems.
Can you guarantee complete deletion of my information? No. Complete deletion from all systems (including contractor systems, backups, and third-party archives) is not possible.
How can you contact us? Email info@flooringinstallationconyersga.com or call 678-539-8662.
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Last Updated: November 11, 2025
Effective Date: November 11, 2025
© 2025 Flooring Installation Conyers GA. All Rights Reserved.